Returns Policy

Unwanted items can be returned to us in their original condition within 31 days from the date of purchase for a full refund or exchange. Items must be accompanied by proof of purchase.

For items bought in-store, we ask that the return be processed in-store. We have a 31-day return policy from the date of purchase for a full refund or exchange. Items must be accompanied by proof of purchase. This is processed at our till point.

For items bought in our online store, please call us at 01330 811000 so we can arrange the best solution for you. Our online store holds the same returns time scale of a 31-day return policy from the date of purchase and proof of purchase to be eligible for a full refund or exchange.

We trust in the quality of the plants that we sell, so much so that we offer a Two-Year Guarantee to credit or replace any container-grown hardy plant that dies, provided it has received reasonable care, bears a ‘The Mains of Drum Garden Centre’ label, and is presented for examination with proof of purchase within two years.