Open today from 09:00 until 17:00

Privacy Policy for The Mains of Drum Garden Centre

The Mains of Drum Garden Centre

Effective Date: 26/10/24

Welcome to The Mains of Drum Garden Centre website (www.mainsofdrum.co.uk), operated by THE MAINS OF DRUM GARDEN CENTRE LIMITED (“we,” “our,” “us”). We value your privacy and strive to protect your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information through our website, including our online store. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information from our customers and website users:

  • Contact Information: Name, email address, phone number, and postal address submitted via our contact forms, job applications, reservation forms and joining our Gardening Club.
  • Order Information: Details of products purchased, payment status, and transaction history.
  • Subscription Information: Email addresses for subscribers to our newsletter and other communications.
  • Customer Feedback: Comments and inquiries submitted through our contact forms or feedback channels.
  • Job Application Information: Information provided via our job application forms, such as work experience, education, and contact details.
  • Browsing Data: IP addresses, browser types, and other details collected via cookies and similar technologies.

2. How We Use Your Information

We use the personal information collected for the following purposes:

  • Customer Service & Support: To respond to enquiries submitted via our contact forms, which are sent to [email protected] and accessed through Microsoft Outlook. Relevant information may be shared internally among staff members.
  • Job Applications: Job applications submitted through our website are sent to [email protected] and accessed via Microsoft Outlook. Relevant staff members may review and process this information.
  • Reservation Requests: Reservation forms submitted through our website are directed to [email protected] and accessed using Microsoft Outlook. Relevant staff members view information as necessary to fulfil reservation requests, this is then stored in app provider MCT Web.
  • Order Processing: Notifications, such as quotations, payment statuses, and shipping updates, are sent to [email protected], accessed through Microsoft Outlook, and shared with relevant staff members to ensure accurate processing.
  • Marketing Communications: For customers who have opted in, we use MailerLite to send our monthly newsletters and other promotional information.
  • Transaction Processing: We use Opayo (Sage) to process transactions securely in our online store.
  • Website Hosting and Customer Management: We partner with Garden Connect to host our website and webshop, storing customer data for our online shop and Gardening Club on Garden Connect and OpSuite.

3. How We Share Your Information

We may share your information in the following situations:

  • Service Providers: We share your information with third-party providers that help us operate our website, store data, and communicate with you (Garden Connect, MailerLite, Opayo (Sage), Microsoft Outlook, MCT Web).
  • Internal Staff: Information submitted via our website may be shared internally with relevant staff members as necessary to respond to enquiries, process orders, or manage job applications.
  • Legal Requirements: We may disclose your information as required by law, such as to comply with legal processes or government requests.

4. Data Storage and Security

We use secure systems to protect your personal information and follow industry-standard practices to prevent unauthorised access, disclosure, or misuse. Our website and data storage platforms, including Microsoft Outlook, Garden Connect, MailerLite, and Opayo (Sage), MCT Web adhere to rigorous security standards.

5. Your Rights

You have certain rights regarding your personal information:

  • Access & Correction: You can request access to the information we hold about you and correct any inaccuracies.
  • Opt-Out of Marketing: You may opt out of receiving our marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
  • Data Deletion: You can request the deletion of your data where applicable, subject to legal and contractual obligations.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyse site usage, and assist in our marketing efforts. By using our website, you consent to the use of these technologies. For more details or to manage your preferences, please refer to our Cookie Policy.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of other websites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Updates to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Mains of Drum Garden Centre
Drumoak, Banchory, AB31 5AN
Email: [email protected]

Thank you for trusting The Mains of Drum Garden Centre with your personal information.

Questions Privacy Policy

Do you have questions about our privacy statement? Do you want to change or look into your data or have it deleted? Please fill in the form below. We will contact you within 4 weeks.

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